Consilium UniVCX
Consilium UniVCX™ video customer experience can extend WxCC platform, giving you the competitive edge, you need in today's fast-paced business landscape with features like Voice calls, video calls, co-browsing, transfer call, chat, etc.
Consilium UniVCX
Consilium UniVCX™ video customer experience can extend WxCC platform, giving you the competitive edge, you need in today's fast-paced business landscape with features like Voice calls, video calls, co-browsing, transfer call, chat, etc.
Consilium UniVCX™ 16.0 is an AI-powered enterprise digital engagement platform built for Cisco Webex Contact Center. It puts AI-guided co-browsing, secure video engagement, live e-signature, and real-time collaboration into a single compliant session — turning your contact center's hardest calls into its biggest wins. It holds PCI | ISO 27001:2022 | GDPR | SOC 2 Type II Compliance.
Latest Capabilities
- AI Co-Browsing
- Secure Video Engagement
- AI Supervisor Assist Live prompts,
- Live e-Signature & Document Execution
- Secure PII Masking Automated PII detection and masking
- Integrated eKYC Verification
- Intelligent Recording & Analytics
- Omnichannel Escalation
- AI Co-Browsing · AI Supervisor Assist
Business Outcomes • Faster Onboarding • Higher FCR • Lower Handling Time
To use Consilium UniVCX, you will need a WxCC Contact Center license and a Consilium UniVCX license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniVCX™ 16.0 is an AI-powered enterprise digital engagement platform built for Cisco Webex Contact Center. It puts AI-guided co-browsing, secure video engagement, live e-signature, and real-time collaboration into a single compliant session — turning your contact center's hardest calls into its biggest wins. It holds PCI | ISO 27001:2022 | GDPR | SOC 2 Type II Compliance.
Latest Capabilities
- AI Co-Browsing
- Secure Video Engagement
- AI Supervisor Assist Live prompts,
- Live e-Signature & Document Execution
- Secure PII Masking Automated PII detection and masking
- Integrated eKYC Verification
- Intelligent Recording & Analytics
- Omnichannel Escalation
- AI Co-Browsing · AI Supervisor Assist
Business Outcomes • Faster Onboarding • Higher FCR • Lower Handling Time
To use Consilium UniVCX, you will need a WxCC Contact Center license and a Consilium UniVCX license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
